بِسْمِ ٱللَّٰهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ

Trust is engineered.

Enterprise-grade infrastructure. Zero-trust architecture. Compliance-first design.

INFRASTRUCTURE

Built on Azure.

Azure Container Apps

East US 2 region · auto-scaling · private networking. Customers requiring in-region data residency (KSA, UAE, EU) can be accommodated under enterprise agreement.

Azure AI Search

668,000+ indexed documents · semantic ranking · vector search

PostgreSQL Flexible Server

50+ tables · encrypted storage · automated backups

ENCRYPTION

Data protection at every layer.

AES-256 Encryption

All data encrypted at rest and in transit. Azure-managed keys with customer-managed key option for sensitive workloads.

JWT via Azure AD B2C

Authentication tokens issued and validated through Microsoft Entra ID (External ID). Token validation on every protected endpoint.

Azure Key Vault

All secrets, API keys, and connection strings stored in Key Vault. Zero hardcoded credentials anywhere in the stack.

Private Networking

No public endpoints for backend services. All service-to-service communication routed through Azure Private Endpoints.

COMPLIANCE

Standards we meet.

UU PDP

Indonesia

Aligned

PDPA

Malaysia

Aligned

PDPL

Saudi Arabia

Aligned

PDPL

UAE

Aligned

Law 151

Egypt

Aligned

GDPR

EU Privacy

Aligned

COPPA

US Children

Active

CCPA

CA Privacy

Aligned

HIPAA

US Healthcare

Planned

SOC 2

Security audit

Planned
YOUR DATA

What we do. What we don't.

What we do

  • Store conversations for memory and personalization (with consent)
  • Encrypt everything at rest and in transit
  • Respect deletion requests within 90 days
  • Log access for audit trails via Azure Monitor

What we don't

  • Use your data for model training
  • Sell or monetize user data
  • Log tokens, passwords, or PII outside the security audit log
  • Share data with third parties beyond our disclosed subprocessors

Data residency: East US 2 — Azure region. US-based storage only.

HUMAN SUPPORT

When you need a person.

Open a ticket from inside Theo

Help → Support inside the chat app. Categories for bug, feature request, content correction, account, billing, and other. We respond with a real reference ID, not a chatbot loop.

Track every conversation

Help → My Tickets shows status + the full message thread. Reply right there or reply to the resolution email — either reopens the ticket automatically.

Scholar review on request

On Tahqiq and Institute tiers, flagging an answer for scholar review routes it to our review queue. EBO not fatwa — but every concern reaches a person.

بِسْمِ ٱللَّٰهِ ٱلرَّحْمَٰنِ ٱلرَّحِيمِ

Ask Theo. Your data stays yours.

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